Refund policy

Our Return Window

Dress shopping online means fit is a bit of a leap of faith, so we give you room to make sure it's right — 30 days from the date of delivery to return eligible items for a refund or exchange. We don't charge restocking fees on any return; what you see refunded reflects the full item price, minus return shipping only where applicable.

What Qualifies for Return

Items must be unused and unworn, in original condition, with tags attached where applicable. Because fit is such a personal thing with dresses especially, we recommend trying pieces on carefully — over other clothing, without makeup or self-tanner transfer, and without removing tags — until you're sure it's a keeper.

Who Covers Return Shipping

If an item arrives damaged, defective, or isn't what you ordered, we cover the return shipping cost — that's on us to make right. For returns due to sizing or style preference, the customer is responsible for return shipping.

Where to Send Your Return

Once your return is approved, mail your item to:

Candi Couture Boutique — Returns 2490 N Water St Ste 13, Decatur, IL 62526, United States

[Placeholder flag — confirm whether returns should go to the storefront address above, or a separate returns/processing address if you use one.]

We recommend a trackable shipping method, since a refund or exchange can't be issued for a return that doesn't reach us.

How to Start a Return

Email contact@candii-couture.com with your order number and the reason for return, and our team will guide you through next steps. We aim to respond to return requests within one business day.

Refund Timing

Once we receive and inspect your returned item, we'll process your refund to the original payment method. Refunds typically appear within 5–7 business days after processing, though your bank or card issuer's own timeline may add a few extra days.

Exchanges

Need a different size or color instead of a refund? Let us know when you reach out — we'll do our best to get the replacement shipped quickly, based on current stock.

Final Sale Items

Certain deeply discounted or clearance items may be marked final sale at checkout. These will be clearly labeled on the product page and aren't eligible for return or exchange.

Questions Before You Return Something

Not sure if an item qualifies? Reach out before sending anything back — contact@candii-couture.com or (217) 330-5950, Tuesday–Saturday, 12:00 PM–7:00 PM CST.